Strategic Partnership with SMART service
Dear customers,
We are pleased to announce our new partnership with SMART, a reliable and professional service partner.
SMART will step in and resolve any service issues that may arise with SMART TabbyBoo products.
This partnership allows us to provide you with superior service and a seamless user experience. For any service issues, please visit the link below and follow the instructions to send your product to SMART.
We thank you for your trust and assure you that together with SMART we will continue to live up to your expectations.
Best regards,
SMART TabbyBoo team
Solve Your Tablet Problem in a Few Easy Steps!
Did you know that more than 80% of problems with SMART TabbyBoo tablets can be solved quickly and easily by you?
Before you send your tablet to your SMART service partner, we encourage you to consult the table below, where you will find simple solutions for the most common situations that may arise:
Quick Settlement Guide
| Situation occurred | Reason | Solution |
| No sound from the speaker |
A) The tablet sound is muted or the volume is too low B) The bell on the right is cut off C) Imperfect diffuser contact |
A) Turn up the volume on your tablet B) The bell appearing on the right must not be cut off C) Fill in the form HERE |
| Distorted sound |
A) The sound is too loud B) Battery is drained C) Imperfect diffuser contact |
A) Turn down the volume B) Charge your tablet C) Fill in the form HERE |
| Tablet won’t open |
A) Battery is discharged B) The battery is completely discharged or C) Tablet locked D) Display totally disconnected due to shock/knock |
A) Charge your tablet B or C) Leave the tablet charging for 1 hour even if it doesn’t show any sign of charging yes reset the tablet by pressing the phone pin in the reset hole of the tablet and replace the charging cable with another cable Repeat the procedure If you have not solved after 2 attempts D) Fill in the form HERE |
| The tablet cannot be charged |
A) The charging cable has imperfect contact with the port B) The charging cable is broken C) Tablet locked D) Use only the charger provided by the manufacturer SMART TabbyBoo. Do not use other chargers! E) The USB port is user-faulty (forced/broken/deleted) |
A) Insert the cable tightly into the port B) Replace the charging cable with a new one C or D) Leave the tablet charging for 1 hour with the original charger even if it shows no sign of charging yes reset the tablet by pressing the phone pin in the reset hole of the tablet and replace the charging cable with another cable Repeat the procedure If you have not solved after 2 attempts Fill in the form HERE E) Fill in the form HERE Bear the cost of its replacement + transportation |
| The tablet doesn’t connect to Wi-Fi |
A) The Wi-Fi router is turned off B) It is the first connection between the tablet and the router C) You are away from your Wi-Fi router |
A) turn on the Wi-Fi router and if it still doesn’t recognize it reset the Wi-Fi router with the phone pin B) Wait for the connection between the tablet and Wi-Fi If you try another Wi-Fi/HotSpot Personal Phone and it works possible incompatibility of security restricted router, reset Wi-Fi router with phone pin or change Wi-Fi router C) Please use the tablet within the operating range (the operating range is 0 – 32.8ft / 10 m without obstacles) +Make sure there are no obstacles between your tablet and your router Not solved? Fill in the form HERE |
| Touch screen not working |
A) No touch screen reaction B) The touch screen does not work on certain lines/colors because the tablet has been eaten on top of/drunk on top of/drunk on top of/has suffered a shock, a bump, or is pressing itself C) Broken touch screen |
A) The tablet is in the Iwawa app which allows the child only certain operations on the touchscreen Read the User Instructions B) The tablet has been bumped/shocked or locked in an application and needs to be reset. Reset the tablet by pressing the phone pin in the tablet’s reset hole If you have not solved after 2 attempts Fill in the form HERE C) Close the tablet by holding |
|
The tablet doesn’t display at all Tablet doesn’t display colors correctly The tablet shows smudges on the screen |
A) Display totally disconnected due to shock/knock B) Display partially disconnected due to shock/shock C) Display broken |
A) Fill in the form HERE B) Fill in the form HERE C) Close the tablet by holding |
|
Is the touch screen scratched the first time you use it? Read the Instructions for Use |
No problem as the scratch is on the factory-installed protective film |
A) We have fitted the protective foil from the factory precisely to avoid scratching the screen by mishandling when testing/packing the product and for the child to immediately enjoy the tablet B) Remove the factory protective film if it bothers you, but we insist that you only use the protective film provided as a gift once the scratches are unbearable! |
|
Is the camera scratched on first use? Read the Instructions for Use |
No problem because the scratch is on the factory-installed protective film | A) Easily remove the factory protective film if it bothers you |
How do you prepare the parcel?
If your problem is not listed above or cannot be solved with these quick fixes, please send the product to our service partner.
Please state the defect in as much detail as possible and pack the product inside the box, as well protected as possible, and leave this note inside:
| Your delivery address | Contact name | Contact phone number | Tablet problem and unlock code if any | Serial invoice number (copy of invoice) |
Thank you for your understanding and cooperation!
⚠ Warnings
- 🔥 Abnormal phenomena
– If the tablet produces smoke or other abnormal phenomena, remove it from the charger immediately.
– If you encounter this situation please read above How to prepare your parcel?
- 💧 Humidity and food
– If the tablet is affected by rain, moisture or food, put it in a ventilated place to dry.
– The warranty does not cover defects caused by moisture, food, sand, rain, juice, water, milk, etc.
– If you encounter this situation please read above How to prepare your parcel?
- 🌡 High temperatures and charging
– Do not use the tablet at high temperatures.
– Do not use the tablet while it is charging.
– Do not leave the tablet charged overnight or for more than 99%-100%; remove it from the charger to avoid burning or damaging internal components.
- ☀ Exposure to cheată
– Do not expose the product to overheating such as direct sunlight, fire or incandescent materials.
- 🚫 Fall and impact
– Do not throw the product to avoid damage in the fall.
– The warranty does not cover defects caused by cracks or cracks.
– If you encounter this situation please read above How to prepare your parcel?
- 🔌 Power adapter
– Only use the power adapter supplied in the tablet box, which is certified according to the standards.
– Using another adapter may cause the tablet to burn.
– The warranty does not cover defects caused by battery over-voltage or under-voltage.
– If you encounter this situation please read above How to prepare your parcel?
7. The Buyer is obliged to notify the Seller within a maximum of 2 days from the date of finding the non-conformity 🛠, without intervening in any way on it(⚠ do not go to other unauthorized service, otherwise you lose the product warranty), in order to find out by the Seller the causes that caused the defect / non-conformity.
🔧 Spare parts for SMART TabbyBoo devices are exclusively owned by Best Alternative Technologies SRL, the sole manufacturer and importer of the SMART TabbyBoo brand. Do not use other spare parts 🛑, otherwise the quality of the product will not meet the quality standards of the brand. ✅
Service Request
(product under warranty or product out of warranty)
* mandatory fields
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